GenCare senior living frequently asked questions

 

Frequently Asked Questions

Is there a buy-in or initial fee?
There is no buy-in cost at GenCare Lifestyle retirement living communities. Your spacious studio, one-bedroom or two-bedroom apartment is rented to you on a monthly basis. There is a one-time Community Fee when you move in, which covers up-front administrative costs and a cleaning fee when you leave.

Is there someone to take me to visit my doctor or dentist?
GenCare Lifestyle communities have complimentary transportation available for medical visits. These are scheduled on a regular basis, so you simply need to arrange your doctor’s visits in advance.

What if I get sick or fall and need help?
Your apartment is equipped with a LifelineTM emergency call system. GenCare Lifestyle staff is available to help 24-hours a day.

Can I bring my cat or dog?
Our pet-friendly policies mean your cat or small dog is welcome. A one-time pet fee is required. Dogs must be comfortable with community living.

Will I have to move to a different area of the community if I have health needs or am recovering from an illness or surgery?
Our highly trained assisted living staff will bring services directly to your apartment, allowing you to remain in the comfort and privacy of your own apartment home. If you need help with some of your daily activities, you can add these services for an additional fee. If you are recovering from injury, illness or surgery, you can sign up for these services just for the time you need them with your doctor’s permission.

Is there additional storage available for my holiday decorations or out of season items?
Of course! Secured extra storage is available for a minimal fee.

What kinds of activities are there at GenCare Lifestyle communities?
Regularly scheduled outings and shopping trips are designed to meet resident interests. Whole Life LivingTN includes programs and services that pay attention to the needs of the mind, body and soul. Your healthy lifestyle might start with exercise classes in the Vitality Center or pool, and continue through a walking group to help keep you moving. Discussion groups, educational opportunities, movie and game nights, and musical presentations await you. The Director of Vitality schedules weekly events and is always interested in your suggestions for outings and activities. Ask to see a monthly activities schedule.

How many meals do I get each day? What if I want to cook my own meals some days?
Your monthly rental fees include two delicious, nutrient-rich meals each day in our restaurant style dining room. Ask for a sample weekly menu. Your apartment includes a full kitchen so you can easily prepare your own meals, snacks or favorite recipes.

Can my guest join me for dinner?
Yes, we welcome your guests for meals. Just call the front desk to provide advance notice. A charge for the meal will be added to your monthly invoice.

I'm used to having a guest room. Is there somewhere my guests can stay overnight?
Depending on our occupancy level, guest apartments are furnished and available for a reasonable rate, which includes one meal.

Are the buildings secure?
GenCare Lifestyle retirement communities have 24-hour staffing. The lobby welcome desks are staffed during the day. The front doors are locked in the evening and unlocked every morning. You and your guests simply call for entry anytime that the doors are locked.

For safety and security purposes, you are asked to sign out when you leave your building and sign in when you return. This allows us to know who is in the building in case of emergency. We also ask all visitors to sign in and out of the building. For your security and safety and that of your neighbors, we want to know who is in the building. This also protects your guests, as we will include them in our count in case of emergency.

Your private apartment has a lock on the door. For added security, you are encouraged to use it any time you leave your apartment. In case of emergencies or in case you lock yourself out, authorized staff members have master keys.