October 28, 2022
How Robotics Improves the Resident Experience in Senior Living
If you’ve been waiting for the beloved cartoon, The Jetsons, to eventually become a reality, the wait is over. At least in GenCare Lifestyle’s Point Ruston community in Tacoma, Washington. To improve the resident experience, GenCare has innovated once again, this time by incorporating robotics into daily life. Here’s how.
Robotics and the Resident Experience
The newest staff member at GenCare’s Point Ruston community in Tacoma, Washington is a Segway Servebot S1 powered by Afunture Solutions, Inc. The robot was ‘hired’ for the community’s culinary department to enhance dining by maximizing the amount of time servers can spend in the dining room. The robot makes multiple trips to the kitchen to pick up orders and deliver them to the tables, allowing GenCare staff to remain attentive and present to the needs of residents. It also helps with bussing tables and can deliver food to various locations throughout the community. In addition, GenCare Point Ruston’s robot is a fun, efficient addition to community events and does an impressive job passing appetizers as well as drinks to the delight of residents.
As a bonus, the staff has discovered the robot can be programmed to interface with the administrative and marketing teams as well! It now also collects meal tickets from the front desk and takes them back to the kitchen saving a tremendous amount of time and steps. Where a concierge might get pulled in many different directions when leaving the front desk, by delegating these steps to the robot, they can instead spend more time greeting guests and assisting residents with their administrative needs.
This innovation is helping GenCare redefine roles in the community and streamline workflows as well as helping the Point Ruston community adapt with less while still delivering the first-class service residents have come to expect.
Senior Living at Point Ruston
GenCare Lifestyle’s new robot fits right in with the upscale environment of our Point Ruston senior living community. Here you’ll find lifestyle options that include active retirement living, assisted living, and memory care in a resort-style setting nestled in the middle of a bustling hub of activity, with movie theaters, shopping, dining, miles of walkable recreation, and more!
Residents enjoy features that include:
· Spacious studio, one- and two-bedroom luxury apartment homes
· Media room & Library
· Heated indoor pool
· Wellness Center
· Bistro featuring happy hour and live entertainment
· 24-hour care staff
· Concierge services
· Transportation services
· Weekly housekeeping and on-site maintenance
· Complimentary on-site certified personal trainer and fitness center
· Healthy, fresh, made-from-scratch meals
· All-day dining that fits your schedule including gluten-free, vegetarian, vegan, and diabetic menu options available
· Exercise and technology classes, seminars, and intergenerational activities
· Salon, massage, and manicure services
· Full calendar of activities, fun events, and local adventures
· Pets are also welcome
It’s all part of GenCare Lifestyle’s holistic approach to wellness known as our Whole Life Living™ program. Infused into the culture of our senior living communities, it’s designed around four vital facets—eat better, move better, think better, and live better—this program is personalized to help each resident to live a happier, healthier, and more connected life.